Official WhatsApp Business API and WhatsApp CRM
With our Pilot Chat platform, you connect your company number to Meta's official WhatsApp Business API, and your team works every conversation from one place — with an AI assistant and automation that save time.
What's included
Official WhatsApp API connection
Connect your number through Meta's Embedded Signup in a few steps.
Team inbox
WhatsApp, Messenger, Instagram, Telegram and website chat in one place, with assignment.
WhatsApp CRM
A card per customer, sales stages, notes, follow-ups and tasks.
AI customer service
An assistant that answers from your approved business information and hands over to a human when needed.
WhatsApp automation
Welcome messages, menus, routing and scheduled follow-ups.
Approved-template campaigns
Messages to opted-in customers with Meta-approved templates, with delivery and read reports.
How we work
Discovery
We learn how you talk to customers today and what your team needs.
Connection and setup
We connect the number and set up the team, templates and quick replies.
Automation and AI
We build flows and feed the assistant your business information.
Follow-up
We review reports with you and refine conversation flows.
Who is it for?
- Online stores taking enquiries and orders on WhatsApp
- Service companies and sales teams
- Any business that needs a team on one number
Frequently asked questions
What's the difference between the WhatsApp API and the WhatsApp Business app?
The app is built for one device and a few linked devices; the official API lets a whole team work on the same number, integrate with systems, automate and send approved template messages.
Can I keep the WhatsApp Business app on my phone?
In many cases yes, through Meta's coexistence feature, subject to Meta's terms and availability for your number. We confirm the right option before connecting.
How are message costs calculated?
Meta prices messages by template category and recipient country, on top of the platform subscription. We show the details transparently before you subscribe.
Can the AI assistant give wrong answers?
It is built on information you approve and can be set to hand over to a human when it has no confirmed answer. We recommend reviewing conversations closely at first.
Request a Pilot Chat demo
Tell us your team size and daily conversation volume, and we'll suggest the right setup.